As a result, Transas Nautic has developed a complete, dedicated management approach in partnership with the Transas Marine UK sales hub.

The increased awareness of customer needs and general internal communication has already shown benefits.

"We now run the business aimed at achieving key objectives, which are in turn linked to customer expectations, " said general manager Malcolm Hughes.

"This allows us to concentrate on those facets of our product and service which most strongly affect the customer."

Certification was gained after an audit by Det Norske Veritas.