Certainly we have to have more formal contractual arrangements in place with our introducers and/or carriers, but in terms of day-to-day operation change has been limited.

However, given the sheer breadth of the FSA rules, it's entirely possible that the limitation of change is because no-one really understands yet how the rules will be applied - if they are applied with objectivity and an understanding of the way insurance is sold and bought then the regime will probably be a healthy one - if, however, they are applied with enthusiasm for the letter of the law, rather than it's objective, we may well see problems in the burden of compliance.