Norfolk Marine celebrates automation
East-Anglia-based Norfolk Marine (Chandlers Ltd) has marked 10 years of using Anagram Systems’ Encore Enterprise Resource Planning ERP software to manage its front and back office operations.
The software aims to replace time-consuming manual administrative processes, enabling companies to improve productivity and profitability.
Reflecting on the implementation of the technology, Marc Bayliss, Norfolk Marine’s purchasing manager, said: “It was clear that we needed to look at an alternative system which would reduce administration, enabling us to spend more time focusing on supporting our customers and growing sales.”
Encore is integrated with Norfolk Marine’s website and incorporates stock control, sales and purchase order processing, point of sale (PoS), reporting and financial management. The system includes customer relationship management (CRM) functionality with marketing features designed to support lead generation and cross-selling.
Encore was also deployed on the company’s tills to process sales and capture customer information quickly and efficiently, whilst enabling staff to look up product information instantly.
All sales transactions are recorded in Encore’s ledgers and invoices, order acknowledgements, delivery notes and picking lists can be raised, printed or emailed to customers instantly. Stock level records are updated automatically following each sale.
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