Trust complaints are up
252 complaints were received by the Canal & River Trust in 2017/18, according to the latest Waterways Ombudsman report.
The report show that the number of complaints is above the average of 225 over the past five years. During the year the Ombudsman received 35 enquiries about the Trust, down on 39 last year. Fifteen new investigations were opened, which was one more than the previous year and the number of completed investigations was 14, three lower than the previous year.
Of the 14 investigations completed, one was upheld, while in a further four investigations the complaint was either upheld in part, or elements of it were upheld. Goodwill awards were proposed in three cases, although in one case the complainant did not accept it.
There was a very diverse range of complaints. The majority were about boating issues, including the treatment of boaters without a home mooring.
Of the other complaints, there was one about the routing of HS2, as well as others in some way related to land or property.
Complainants are asked to complete a survey before a report into their complaint is issued to gauge their view of the process rather than the outcome.
Latest Press Releases
Luxury British yacht builder, Fairline Yachts, has announced the opening of a new commercial shipyar... Read more
The world’s leading supplier of marine distress signals, WesCom Signal and Rescue has confirmed a ne... Read more
Marking the start of the 2019 season Sailforce will once again take to the road next week to bring t... Read more
World leader in marine antenna design, Shakespeare® Marine, has been announced as winner of Product ... Read more
MS Amlin Yacht, the boat insurance specialists have agreed to become the title sponsor of the YJA Ya... Read more
Orolia launches the world’s first Galileo enabled PLB Industry-leading search and rescue technology now in Europe
Portsmouth, UK- February 28, 2019: Global leader in emergency readiness and response, Orolia, is ple... Read more